General Terms and Conditions (GTC)
Bilanzo.ch, c/o Mediaquotes Jones Schibli · Blegistrasse 11A, 6340 Baar, Switzerland · Version: September 2026
§ 1 Provider and scope
Mediaquotes Jones Schibli, Blegistrasse 11A, 6340 Baar, Switzerland, UID/VAT CHE-143.058.451 MWST (hereinafter the “Provider”) operates the accounting software Bilanzo. These GTC apply to all contracts between the Provider and users (hereinafter the “Customer”) concerning the use of Bilanzo, irrespective of whether the Customer is a consumer or a business. Deviating terms of the Customer apply only if the Provider has agreed to them in writing.
§ 2 Subject matter of the contract
The Provider makes the desktop application Bilanzo available to the Customer as licensed software. Bilanzo is an AI-assisted bookkeeping assistant for bexio users that runs entirely locally on the Customer’s hardware. The scope of services includes:
- Licence to use the Bilanzo software in accordance with the chosen subscription model
- Software updates during the subscription term
- Technical support in accordance with the support level of the chosen plan
- Access to the documentation and the user manual
The following are not part of the scope of services: accounting advice, tax advice, fiduciary services. Bilanzo is a tool, not a fiduciary and not an auditor.
§ 3 Conclusion of contract and subscription models
3.1 Conclusion of contract
The contract is concluded by registering on bilanzo.ch and confirming the order. The Provider confirms the order by e-mail.
3.2 Subscription term
Bilanzo is offered as a monthly or annual subscription. The term begins on the activation date of the licence. Subscriptions renew automatically for the chosen term unless they are cancelled in due time.
3.3 Trial
New customers receive a free trial phase (trial) with a quota of 100 processed receipts and 10 bank reconciliations. Once the quota is used up, a paid subscription is required for further use.
3.4 Right of withdrawal and return
For contracts concluded via this website there is no statutory right of withdrawal under Swiss law. The right of withdrawal under Art. 40a et seq. of the Swiss Code of Obligations (CO) applies exclusively to doorstep sales and comparable transactions and does not apply to orders placed on the internet.
Bilanzo is a digital product and is made available immediately after the contract is concluded. By placing the order, the Customer expressly agrees that the download and the licence key are provided immediately. From the first activation of the licence key, any return or refund is excluded.
Before taking out a paid subscription, the free trial phase in accordance with clause 3.3 is available. It serves to test the range of functions before purchase.
Consumers resident in the European Union are entitled to a 14-day right of withdrawal. This right expires early if the Customer has expressly agreed to the immediate provision of the digital content and has acknowledged that they thereby lose their right of withdrawal. The withdrawal must be sent in text form to [email protected].
§ 4 Prices and payment
4.1 Prices
The currently valid prices can be viewed at bilanzo.ch/pricing. All prices are in Swiss francs (CHF) and include the statutory value added tax, currently 8.1 percent.
4.2 Terms of payment
Payment is made in advance for the respective subscription term. The Provider accepts credit card, TWINT and other means of payment shown on the payment page (processed via Payrexx). For subscriptions with a stored means of payment, the amount is charged automatically at the start of each term; if the charge fails, it is retried up to nine times over a period of three days. If it remains unsuccessful, access to the software is blocked until payment is received; upon receipt of payment, access is automatically restored. In the event of default in payment, the Provider is entitled to block access to the software.
4.3 Price changes
Price adjustments are communicated to the Customer by e-mail at least 30 days in advance. In the event of price increases, the Customer has the right to cancel the subscription as of the end of the current term.
§ 5 Rights of use and licence terms
5.1 Grant of licence
For the duration of the subscription, the Provider grants the Customer a non-exclusive, non-transferable right to use the software, limited to the number of licensed installations.
5.2 Prohibited use
The Customer is prohibited from:
- Copying, selling, renting out the software or making it available to third parties
- Decompiling, disassembling or reverse-engineering the source code
- Using the software for illegal purposes or to infringe the rights of third parties
- Passing on licence keys or activation codes
- Circumventing the security mechanisms of the software
5.3 Installations
The number of simultaneous installations depends on the chosen subscription plan. Additional installations can be purchased for an additional charge.
§ 6 Data protection and data security
Bilanzo processes accounting data exclusively locally on the Customer’s device. Accounting data, receipts and financial data do not leave the Customer’s device. The Provider processes only technically necessary data (e-mail address, installation ID, licence information) for licence validation and software updates. Details on data processing can be found in the privacy policy and the data processing agreement.
§ 7 Availability and support
7.1 Software availability
As Bilanzo runs locally, availability depends primarily on the Customer’s hardware. The Provider guarantees the availability of the licence server and the update infrastructure with a target uptime of 99.5 % per month.
7.2 Updates
The Provider makes regular software updates available during the subscription term. Critical security updates are made available without delay. The Customer is responsible for installing updates.
7.3 Support
Support is offered by e-mail to [email protected] or via the in-app support widget. Response times depend on the chosen plan.
§ 8 Warranty and liability
8.1 Warranty
The Provider warrants that the software substantially conforms to the documentation at the time of delivery. The Provider gives no warranty that the software is suitable for the Customer’s specific tax or accounting requirements. Responsibility for correct bookkeeping lies with the Customer.
8.2 Limitation of liability
The Provider’s liability is limited to intent and gross negligence. In the case of slight negligence, the Provider is liable only for breach of essential contractual obligations and limited to the foreseeable, typical damage. In any event, liability is limited to the subscription fees paid by the Customer in the current contract year. Liability for lost profit, indirect damage and consequential damage is excluded to the extent permitted by law.
8.3 Data backup
The Customer is responsible for regularly backing up their local data. The Provider is not liable for data loss on the Customer’s device.
§ 9 Termination
9.1 Ordinary termination
The Customer may cancel the subscription at any time as of the end of the current term. Cancellation is made via the customer account at bilanzo.ch/mein-konto or by e-mail. Subscription fees already paid are not refunded.
9.2 Extraordinary termination
Either party may terminate the contract without notice for good cause. For the Provider, good cause exists in particular in the event of a serious breach of these GTC by the Customer, default in payment of more than 30 days or abusive use of the software.
9.3 Consequences of termination
Upon the end of the contract, the licence expires. The Customer may continue to use exported data but has no claim to further updates or support.
§ 10 Intellectual property
The software Bilanzo and all associated rights (copyright, trademark rights, patents) remain exclusively with the Provider. These GTC do not grant the Customer any ownership rights in the software.
§ 11 Amendments to the GTC
The Provider reserves the right to amend these GTC. Amendments are communicated to the Customer by e-mail at least 30 days before they take effect. If the Customer does not object within 30 days of notification, the amended GTC are deemed accepted. In the event of an objection, the Customer has the right to terminate the contract as of the date on which the amendments take effect.
§ 12 Final provisions
- Applicable law: Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG)
- Place of jurisdiction: Baar (ZG), Switzerland, for all disputes arising from or in connection with these GTC
- Severability clause: Should any provision of these GTC be invalid, the validity of the remaining provisions remains unaffected
- Written form: Amendments or additions to these GTC must be made in writing
- Language: In the event of discrepancies between language versions, the German version prevails
Version 1.1 · September 2026 · Mediaquotes Jones Schibli · [email protected]
The German version is authoritative.
